Reference

Terms That Govern Your slotid8 Account

These terms set out what you agree to when you open and use a slotid8 account, including how deposits through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useSubject to Indonesia-eligible regionsUpdated when policy changesContact us if anything is unclear
slotid8 Terms That Govern Your slotid8 Account
CONTACT US

How to Reach Us About These Terms

If you have a question about a specific clause, a dispute over a transaction, or need to request a change to your account details, our support team can help. You can reach us through live chat inside your account dashboard, by email, or via the help form on this page. We aim to respond to written requests within one business day.

Team online

Live Chat

Open the chat icon inside your account dashboard. Available for account queries, wallet questions, and terms clarification.

Email Support

Send your query to our support address shown in your account settings. Include your registered account ID for faster handling.

Help Form

Submit a written request through the help form on this page. Choose the topic category that matches your terms-related question.

HOW WE OPERATE

How slotid8 Handles Your Account Data

We take account security and data handling seriously. From the moment you register, your personal details and wallet information are stored with encryption and are not shared with third parties outside of what is necessary to process your deposits and withdrawals. Here is what that means in practice for your account.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law. You can request a summary of what we hold.

Wallet Security

Transactions via DANA, OVO, and GoPay are verified against your registered account. Any mismatch triggers a manual review before funds are processed.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. No marketing cookies are set without your consent on first visit.

Account Changes

To update your registered name, phone number, or linked wallet, contact support with valid ID. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we get most often about account terms, your rights, and how our policies work in practice. If your question is not here, use the help form or live chat.

Yes. Every wallet transaction on your account — including DANA, OVO, and GoPay — falls under these terms alongside each wallet provider's own conditions.

We will notify you via your registered account contact whenever we make a material change. The updated version will also be dated at the top of this page.

Yes. Submit a written request through the help form or by email. Include your account ID and we will respond within the timeframe required under applicable law.

Contact support straight away via live chat or email. We will review the transaction record and the wallet confirmation before making any adjustment to your balance.

Send a closure request through our email support channel or the help form. We will confirm closure and explain what happens to any remaining balance before proceeding.

The same terms apply across all supported regions. Eligibility to access the platform depends on local law and the region you are connecting from at the time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.